Contact us
Ask about an Enterprise plan for your team, or tell us what went wrong and we'll reply by email. Please don't attach or paste document contents; we don't need them to help.
Before you write
The help page answers the problems people hit most: a PDF that won't open, one that says it's password-protected, compression that barely changed the size, a browser tab that slowed down or a missing confirmation email. Each tool page also has an “If something goes wrong” or “Good to know” section for that tool.
What helps us fix a problem
- The page you were on, for example the address of the tool.
- The exact error message, copied or typed out.
- Your device and browser, such as “iPhone 14, Safari” or “Windows laptop, Chrome”.
- The file type and roughly how big it is. Not the file itself: describe it instead, so nothing private ends up in email.
Privacy requests
Choose Privacy request above to ask for a copy of your information, a correction or deletion. You can also delete your account yourself in account settings. The privacy policy explains what we hold and for how long, and how we handle files covers uploads.
Who you're writing to
ConvertFile is run by one person, an independent sole trader in Victoria, Australia, so your message goes to the person who builds the tools. Replies come by email to the address you enter. More about ConvertFile.